The Technical Services Department (TSD) enhances educational services delivered by NNEC by providing technical support to Wahsa Learning Centres, First Nations high schools in Sioux Lookout and Thunder Bay, and the Bachelor of Education, Post Secondary, and Administrative Programs. Since 1999, NNEC has been technically self-sufficient in the areas of developing, maintaining and operating its private networks, including various databases that generate provincial report card and Ontario student transcripts. NNEC Tech Services is also responsible for maintaining a radio transmission service and Wahsa studio/station in conjunction with Bell Expressview for radio classes.
TSD offers support in the following areas:
- trouble shooting
- purchasing advice
- installation of new equipment
- re-locating and reconfiguration of existing equipment
- operation of Wahsa radio studio
- website maintenance
Technical Support and Resources
We recommend and prefer for you to try some basic troubleshooting before you call the Technical Services department, which will result in one of two outcomes, either:
- You’ll fix the problem yourself, or
- You’ll help the technicians to be better prepared to help you.
To perform basic troubleshooting, you should:
1. Restart the Computer
This clears the memory and usually reloads the settings and preferences you normally start with. Be sure to save your work (if you can) before you restart. Often a better method than restarting is to shut down completely, wait 10-15 seconds, and then start the computer back up again. 90% of problems are solved with a restart, and if not, further troubleshooting will begin from a known good state.
2. Check the Cable Connections
Almost all of us have called a technician only to find the keyboard (or other device) came unplugged. Sometimes you can solve a problem by unplugging equipment and carefully plugging it back in. All computers should be turned off before you plug and unplug equipment.
Frequently Asked Questions
What happened to my network drive? It isn’t there anymore!
Are any of your other network drives missing or unavailable as well? Try shutting down and restarting your computer and making sure that the ‘Workstation Only’ box is NOT checked when you log in. If you still cannot connect, check to make sure the network cable is still properly connected to your computer.
My computer is running slow, what can I do?
Try restarting your computer: most computers should be restarted every couple of days to keep them running optimally. If you are still having problems, try checking your computer for spyware and viruses, and ensure AdAware, Spybot Search & Destroy, and antivirus software are installed on your computer. If you are comfortable using the software, try running them yourself and report any problems to the Technical Services Department. If you do not feel comfortable just contact the TSD to schedule a time for assistance.
Forms are available under Staff Resources for NNEC Managers and staff members to complete and forward to the TSD.
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Guides and Manuals
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