Technical Services

Technical Services

The Technical Services Department (TSD) enhances educational services delivered by NNEC by providing technical support to Wahsa Learning Centres, First Nations high schools in Sioux Lookout and Thunder Bay, and the Bachelor of Education, Post Secondary, and Administrative Programs. Since 1999, NNEC has been technically self-sufficient in the areas of developing, maintaining and operating its private networks, including various databases that generate provincial report card and Ontario student transcripts. NNEC Tech Services is also responsible for maintaining a radio transmission service and Wahsa studio/station in conjunction with Bell Expressview for radio classes.

TSD offers support in the following areas:

  • training
  • trouble shooting
  • purchasing advice
  • installation of new equipment
  • re-locating and reconfiguration of existing equipment
  • operation of Wahsa radio studio
  • website maintenance

Technical Support and Resources

Troubleshooting Tips
We recommend and prefer for you to try some basic troubleshooting before you call the Technical Services department, which will result in one of two outcomes, either:

  1. You’ll fix the problem yourself, or
  2. You’ll help the technicians to be better prepared to help you.

To perform basic troubleshooting, you should:

1. Restart the Computer
This clears the memory and usually reloads the settings and preferences you normally start with. Be sure to save your work (if you can) before you restart. Often a better method than restarting is to shut down completely, wait 10-15 seconds, and then start the computer back up again. 90% of problems are solved with a restart, and if not, further troubleshooting will begin from a known good state.

2. Check the Cable Connections
Almost all of us have called a technician only to find the keyboard (or other device) came unplugged. Sometimes you can solve a problem by unplugging equipment and carefully plugging it back in. All computers should be turned off before you plug and unplug equipment.

Frequently Asked Questions

What happened to my network drive? It isn’t there anymore!

Are any of your other network drives missing or unavailable as well? Try shutting down and restarting your computer and making sure that the ‘Workstation Only’ box is NOT checked when you log in. If you still cannot connect, check to make sure the network cable is still properly connected to your computer.

My computer is running slow, what can I do?

Try restarting your computer: most computers should be restarted every couple of days to keep them running optimally. If you are still having problems, try checking your computer for spyware and viruses, and ensure AdAware, Spybot Search & Destroy, and antivirus software are installed on your computer. If you are comfortable using the software, try running them yourself and report any problems to the Technical Services Department. If you do not feel comfortable just contact the TSD to schedule a time for assistance.


Forms are available under Staff Resources for NNEC Managers and staff members to complete and forward to the TSD.

Training Material

GCF Global Learning: Learn the skills you need at your own pace with these free online tutorials. Topics include computer basics, the Internet, Microsoft Office, and more.

Microsoft Office: With rich audio and visual components and interactive, hands-on practice sessions, Office Online Training courses give you real experience right away.

Guides and Manuals


GroupWise WebAccess

Windows Updates

Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats

PDFCreator 0.93 (free)

Smart Draw Viewer (free)

Dia (free) Dia is roughly inspired by the commercial Windows program ‘Visio’, though more geared towards informal diagrams for casual use. It can be used to draw many different kinds of diagrams. It currently has special objects to help draw entity relationship diagrams, UML diagrams, flowcharts, network diagrams, and many other diagrams. It is also possible to add support for new shapes by writing simple XML files, using a subset of SVG to draw the shape.

GE Imagination Cubed Interactive Whiteboard

Symantec Threat Explorer (searchable)

Symantec Threat Explorer Hoaxes

McAfee Threat Centre

Trend Micro Hoax Encyclopedia (searchable)

Free Photo Editing Software
– Paint.NET
(GNU Image Manipulation Program)

Gimpshop If you’re looking to do something as simple as touch up photos, or something far more sophisticated, like work in multiple layers, it has the tools you need. There are also numerous effects and filters, the ability to easily create color gradients, and plenty more. In fact, if all you want to do is basic photo-retouching, it’s probably overkill. But if you want to indulge your inner artist, there’s plenty. The program is based on a long-time Open Source favorite, GIMP, but has more fit and polish, and a Photoshop-like identity.

Inkscape If you’re looking for a graphics program that lets you create illustrations and graphics, much like Freehand or Illustrator, then give Inkscape a whirl. It includes a surprisingly powerful set of tools for creating graphics from scratch, or for editing existing graphics or photographs. You’ll find numerous drawing tools, the ability to create layers and combine them, and more.

Media Player Classic

Protect your Computer with AntiSpyware, Spybot, Ad-Aware

How to avoid spam

TCP/IP Guide

Speed up computer

Avery Design Pro Limited, free desktop publishing

Spamproof your Site

Cool Web Design Effects Tutorials

PFFNHS School Layout

FastStone Photo Resizer 1.4